Important Debit Card Information
Full access to your account is very important at all times. Sometimes it seems as though debit cards choose to wait until the bank is closed to not work. Below you will find some important numbers to call in case you have forgotten your PIN, lost your card or believe your card has been flagged for fraudulent activity.
We do encourage our customers to carry a second form of payment with them whenever possible.
To change your PIN: 877-265-9594
If you lost your card: 800-528-2273
If you believe your card was flagged for fraudulent activity or to report fraudulent activity after hours: 800-889-5280
*Important information regarding our fraud detection service*
When your card is blocked because of potential fraudulent activity you should receive a text message or phone call from our fraud detection department. These texts may be delayed by a few minutes after your transaction. You will be given three options within this text.
YES- you recognize this transaction and would like your card unblocked. It may take a few minutes for your card to be unblocked. At this time you will be able to retry your transaction.
NO - you DO NOT recognize this transaction. After texting NO your card will be blocked. You will need to contact the bank to have a new card ordered
STOP - this option stops you from receiving future fraud alerts on your phone. **This option does not stop the transaction. Your transaction has already been declined.
We are proud to offer our customers fraud detection free of charge with their debit cards. We realize that sometimes it can be frustrating when valid transactions are flagged as fraudulent, but we believe the benefits outweigh the inconvenience. Our fraud detection department has stopped hundreds of fraudulent transactions over the years.